Please read the following carefully to understand PayXpert policy and commitments regarding your Personal Data on how we collect and process it. The use of this website implies the acceptance of this Privacy Policy. Additionally, by submitting your personal information, you acknowledge that PayXpert will hold and use it in accordance with this policy.
PayXpert guarantees the confidentiality and privacy of the Personal Data collected and processed, having implemented appropriate methods and procedures, such as security measures to prevent alteration, loss, processing or unauthorized access as well as appropriate governance and control structures, to ensure the integrity and security of personal data, in accordance the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter “GDPR”), as well as, where applicable, the Data Protection Act 2018, the UK’s implementation of GDPR , by providing the necessary technical means to prevent any alteration, loss, access without authorization or misuse of the data processed.
PayXpert will not be responsible for inconsistencies in Personal Data when it is derived from an attack or unauthorized access to the systems in such a way that it is impossible to detect by the security measures implemented or when it is due to a lack of diligence of the user in terms of the guard and custody of their access passwords or their own personal data.
As a user you accept and guarantee that the Personal Data you provide is true, being the only person responsible for any damage or loss, direct or indirect, that could be caused to PayXpert as responsible for this website or third party, if you fill in any form with false information or third parties causing deception, damage, or injury. Please inform us of any variation that may occur in the data provided by sending an email to externalisation@dpo-consulting.com
By using our website, [or by subscribing to our services/association] you provide us with a certain amount of information about yourself, some of which may identify you (“Personal Information”). This is the case when you browse our site, when you fill in online forms, or simply when you become a member.
The nature and quality of the Personal Data collected about you will vary depending on the relationship you have with PayXpert and may include the following:
We collect your Personal Data for specific purposes and on legal grounds.
In the context of the execution of the contract or pre-contractual measures, your data is processed for the following purposes:
With your consent, your data is processed for the following purposes:
Within the framework of the legal and regulatory obligations to which PayXpert is subjected, your data can be used for:
We process your Personal Data based on PayXpert legitimate interest for the following purposes:
Your Data is intended for the authorized PayXpert employees in charge of the management and the execution of the contracts and legal obligations, according to the purposes of the collection and within the limits of their respective roles.
Your Data may be transmitted for certain tasks related to that purpose, and within the limits of their respective missions and authorizations, to the following recipients:
When your data is provided to our service providers and data processors, they are also required not to use the data for purposes other than those originally intended. We make every effort to ensure that they maintain the confidentiality and security of your Data.
In all cases, only the necessary data is provided. We make every effort to ensure the secure communication or transmission of your data.
We do not sell your data.
We retain your Personal Data only for as long as is necessary to fulfill the purpose for which we hold the Data and to meet your needs or our legal obligations.
Retention times vary depending on several factors, such as:
The retention periods for your Data are as follows:
Purposes | Retention periods |
Customer relation management | Five years from the contract termination |
Prospecting | Three years from the last contact |
Statistical | 6 months |
Data coming from Cookies | Two years |
AML/CFT purposes | The time required to the business relationship and the retention period provided for by tax and anti-money by tax and anti-money laundering legislation which concerns the limitation of liability |
Answer to the request | The time required for the business relationship |
Manage your account. | One year from the account deletion |
At any time, the user can modify their preferences in regards to receiving commercial communications, as well as exercise at all times their rights of access, rectification, erasure and to be forgotten, object, portability and limitation in, by contacting PayXpert provided by post to the address:
PayXpert LTD
30 Churchill Place, London, England, E14 5RE
OR
PayXpert Spain SL
Avenida Diagonal 440, 7th floor, 08028, Barcelona, Spain
PayXpert has appointed an internal Data Protection Officer (DPO), who can be contacted at the following e-mail address for any questions relating to the processing of personal data: externalisation@dpo-consulting.com
You can also make use of the processes and forms to exercise these rights made available by the supervisory authorities.
The regulations provide Data Subjects with the following rights:
Additional rights may be granted by the local regulations to Data Subjects.
To this end, PayXpert has implemented a procedure for the management of individuals’ rights in accordance with the requirements of the applicable legislation. This procedure establishes:
When you send us a request to exercise a right, you are asked to specify as far as possible the scope of the request, the type of right being exercised, the Personal Data Processing concerned, and any other useful information, in order to facilitate the examination of your request. In addition, in case of reasonable doubt, you may be asked to prove your identity.
You also have the right to file a complaint to your local supervisory authority.
We store the user’s Personal Data on secure servers, protected against the most common types of attacks, located in France and Spain.
However, and since there is no invulnerable technology, the user must also put the means at their disposal to maintain the level of security of their data, through the use of robust passwords, the periodic modification of their passwords, avoiding using the same in diverse accounts as well as avoiding taking note of them in any physical or unencrypted medium.
PayXpert uses up-to-date technologies to protect your personal data and information, striving for the strictest confidentiality and application of technical tools for technical and organizational information security (passwords, physical security, data encryption, etc.) that correspond according to the applicable legislation, as well as keeping at all times the security document with the regulatory measures established.
It is possible that the data we collect when you use our platform or services may be transferred to other countries. This is for example the case if some of our service providers are located outside the European Economic Area.
In the event of such a transfer, we guarantee that it will be carried out:
PayXpert informs the users that their personal data will not be transferred to third parties or organizations, with the exception that said transfer of data is covered by a legal obligation or when the provision of the service implies the need for a contractual relationship with service providers responsible for the processing. In the latter case, only the transfer of data to the third party will take place when PayXpert has the consent of the user and maintains a contractual relationship with the person in charge of the processing that guarantees its confidentiality and compliance.
If PayXpert is approached by the relevant authorities, it may communicate personal information to respond to legal requirements, the criminal investigation of possible illegal activity.In such cases, PayXpert may communicate to the competent authorities personal information such as name and surname, city or province, postal code, telephone number, email address, user history and address IP.
If PayXpert is transferred, absorbed or merged with another entity, we undertake to agree on the subrogation and commitment of the new managing entity responsible for the processing of personal data for the continuation of this Privacy Policy warning of the commitment that if the personal information is going to be used contrary to this policy then the user must be previously notified. In any case, and as a result of the operation, the user will also be transferred so that the user can renew or, if applicable, revoke the consent previously granted.
PayXpert expressly prohibits the user from sharing, facilitating or transferring data of third parties to anyone, which may be obtained as a result of contact, interaction or browsing performance or consultation through this website, unless it could accredit the express authorization of the user whose data is intended to transfer.
We remind users that the definition of data incudes both text and image files of people in different formats. The personal image data is protected by these regulations. No one can use it without the express consent of the person who appears in it.
As a user, you acknowledge that you assume your responsibility and hold PayXpert blameless against any possible claim, penalty, fine or sanction that may be required to be borne as a result of the breach by the user of the described duty.
If you provide us with personal data of other people, you must do so with their consent and having previously informed them of the points contained in this Privacy Policy.
The data included in the form to make comments on this website may be read by third parties, and the name and other data may be read, once a comment is approved. If you make comments on the website of PayXpert, you consent to the display of the comment and the data you use to assign such comment on its completion.
PayXpert actively works channels on social networks with the main purpose of publishing and disseminating information about the services provided through the website of PayXpert, interact with users and serve as a channel of attention and social interaction.
In the event that you access this website using an application that connects a social network with this website, you are authorizing the social network to share some data with PayXpert. It is important to know that if you have geolocated your accounts in social networks said information of your location when sharing in networks will be visible to third parties with whom you share your information.
For more information about the method by which data is shared with social networks, we recommend that you check the privacy policies of each social network in question, as well as responsibly configure your profile in social media accounts and email applications to guarantee your privacy and security.
Below we link the Privacy Policy of social networks where we have an open profile at this time:
13. Cookies
In the link “Cookies Policy” we inform you that this website of PayXpert can use cookies (small files of information that the server sends to the user’s computer that accesses this website) to perform certain functions that are considered essential for the proper functioning and visualization of the site, to share on social networks and, in some cases, to perform analysis of evaluation statistics and improvement proposals as well as for marketing purposes.
In order to obtain these analyses, this website can store certain information in the server’s registers automatically through the use of cookies that collect usage and navigation data related to the use of this website by you as a user. These records usually include information such as browser type, browser language, date and time of access request, URL, computer or device model, operating system version, unique identifiers (IP) and data on the mobile network used in accessing and browsing this website.
The IP is considering a Personal Data, in the sense that its situation could be investigated, and the device and its location identified if necessary at the request of the competent authorities. PayXpert uses cookies that record IP addresses when accessing and browsing this website to analyse and measure access and time spent on the different pages of this website, and draw conclusions about the trend of web traffic.
It is convenient for you as a user to know that we use tools and internet platforms that set cookies that are not under our control, so it is possible that the owners of these tools use this data for other purposes, for which PayXpert is not responsible. For this reason, it is advisable that you read the Cookies Policy of this website to know which are our own, which are third-party, which are permanent, temporary or session; and can decide to uninstall those that consider appropriate, since it will not affect much the result, browsing experience. In the Cookie Policy, you will find the shortcuts that will allow you to modify the configuration of your computer or device, deactivating or eliminating cookies should you prefer to do so.
14. Modification
PayXpert reserves the right to modify this Privacy Policy at any time to comply with any changes in applicable legislation, PayXpert’s data protection strategy or internal risk exposure. Any such change will be published on this website including the date of the last applicable update.
Privacy Policy updated for the last time 09th February 2023.